Delivery & Returns

We will deliver the merchandise in accordance with the delivery option selected by you at check out:

India:

Order deliveries will be made between-10:00 AM – 6:00 PM. Monday – Saturday. Excluding public holidays.

Goods will need to be signed on delivery. If you cannot be there to sign for your delivery please suggest an alternative person.

Eelara takes no responsibility for goods signed by an alternative person.

Eelara is not responsible for damage after delivery.

For all claims for damages must be reported to customer service at [email protected] , within 48 hours of the day of delivery.

Our prices are all listed in Indian Rupees and taxes are included within our price, as applicable. 

To return any items, please contact us by email: [email protected] 

The product would need to be returned to us within seven days of your receipt of goods, provided that they are in their original, unopened, unused, and undamaged condition. We will consider the condition of the goods being returned when making an exchange. Postage will not be refunded. All returned items must be accompanied by a copy of the original receipt, a return/exchange authorization number.

Please note that we cannot offer exchanges on any sale, opened, or used products. Please allow us two weeks from the day you return your package for your request to be processed. You will be contacted once your return is complete.

All claims for damages or shortages must be reported to [email protected] on the same day of the delivery.

SENDING A RETURN

Products to be exchanged must be sent with the original receipt, return/exchange authorization number, and in unopened, saleable condition.

We are unable to offer exchanges on any used or opened product. Eelara is not responsible for damage after delivery. Return/exchange requests are subject to inspection and checking by Eelara. Each item can be exchanged only once; we do not refund cash.

Step 1: Please email [email protected] providing your customer order number, the goods which are being returned and the reasons why.

Step 2: Once you have received confirmation from the Eelara team, please return the product(s) to us.

We recommend that you return your items by recorded delivery as we cannot be held responsible for returned goods that do not reach our Returns Department.

Step 3: On receipt of the returned goods, we will send you a replacement. No cash refunds. We do not refund the original delivery charge unless the goods are damaged or have been incorrectly supplied.

Please note that postage or other return costs will be the customer’s responsibility and will be reimbursed by us only in the case of damaged or incorrectly supplied goods.

THE RIGHT PRODUCTS FOR YOU

If you are unsure which product is the right one for you and would like some help, please call us to speak to our skincare advisors, for a personal skincare consultation on email: [email protected] or call us on +91- 33 2544 6611

We recommend patch testing all products on your skin if you are concerned.